Executive Director – Seattle

Our client company is a growing and dynamic organization, they are seeking a passionate and dedicated leader to direct the operations of a senior living community.  In this role you will oversee and direct the day-to-day functions and efficient operations of the Community.  This role also ensures the highest quality of care for residents, while maintaining the community’s financial stability, and creating a harmonious working environment for all associates.

Responsibilities:

  • Oversee, plan, develop, organize, implement, manage, control and direct all of the day-to-day functions and operations of the community (50%) including:
    • Consult with department directors on:
      • development and implementation of departmental policies and procedures
      • establish rapport in and among departments to demonstrate, encourage and promote a spirit of teamwork and cooperation amongst associates
      • identify and develop plan of corrections of problem area to improve service to residents
  • Appoint, delegate and consult with department directors to assist in correcting problem areas and improving service to residents
  • Ensure compliance with all laws, regulations and legal requirements governing the community and all company policies and procedures
  • Ensure that all residents needs are appropriate to the levels of care for the licensure levels of that community/property
  • Ensure that all residents receive proper services with regard to their physical, mental & emotional needs
  • Ensure residents are able to attend activities and community programs/events as desired, arranging for transportation as necessary
    • Conduct surveys and exit interviews to determine satisfaction levels and areas for improvement
  • Collaborate with the Director of Sales to promote and market the property within the local community by:
    • Implementing referral and other programs, which are intended to:
      • reach full resident occupancy goals of the community
      • exceed resident occupancy goals, where local demand actually exceeds current occupancy limits, which results in a Wait List for future openings
  • Responsible for overseeing all operations, finances and reporting including:
    • Approval of all expenditures against budgets
  • Maintain complete financial records including:
    • Billing and accounts receivable
  • Maintain all required education units with complete understanding and knowledge of all Federal, State and Local government regulations, as well as trends within the industry
  • Ensure management team complies with all policies and procedures and maintains any required continuing education or licensing updates/requirements
  • Oversee proper physical property maintenance within the community by ensuring that it is a safe and secure environment for all residents, guests, visitors and associates (10%) including:
    • Ensure compliance with OSHA requirements, established safety policies, practices and plans
    • Closely manage all workers’ compensation injuries, investigations, or safety complaints
  • Recruit, hire, evaluate, motivate monitor performance, schedule and manage community staff in the best interest of the residents, and in accordance with company policy (10%) including:
    • ensure associate performance evaluations, merit pay rate/increases, disciplinary actions and separations are:
      • conducted fairly, consistently and in and compliance with company policies and all state and federal laws
    • Arrange for coverage of department head duties during absences through delegation or personal completion, appointing and training a Manager on Duty for those for those times the Executive Director is not on the property (5%)
    • Represent the community with a positive and professional image, through dress and behaviors (5%) including:
      • interact with outside agencies (including government agencies), community representatives, and family members
      • participate in surveys and respond to inquiries or develop plan of correction

Minimum Job Requirements (Include education, experience, special skills, licenses, certifications):

  • Associate’s Degree, specialized in Business, Human Services, Nursing or Healthcare is required
  • At least five years of prior related work experience, functioning in a leadership role at senior living operation is required
  • Current State/Federal/Local required certification or license to manage a community
  • At least two years of prior management/supervisory experience is required
  • Current First Aid Certification is required
  • Must complete Background clearances (as required by government regulations) and health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment)
  • Must have solid PC skills and be familiar with several Microsoft Office Suite software programs (e.g. Word, Excel, Outlook, Email, etc.), and other office equipment (e.g. scanners, copiers, and fax machines)
  • Excellent oral and written communication skills are required
    • ability to comfortable speak in front of large groups
    • must be able to explain and communicate complex ideas both in writing and verbally to a wide audience
      • different levels of understanding including:
        • associates, residents, family members, governmental agencies, general public, etc.
      • Must have the ability to perform math calculations in support of budget and other financial responsibilities, including human resources actions
      • Must possess the ability to make independent decisions when circumstances warrant such action, and to remain calm during stressful or emergency situations
      • Must possess the ability to deal tactfully and professionally at all times with personnel, residents, family members, and guests
  • Preferred Job Requirements (Include education, experience, special skills, licenses, certifications): Bachelor’s Degree in Business, Nursing, Human Services or Health Care field is highly desirable

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