Software Optimization Consultant – Chicago, IL

Our client company is a leader in  the development of software solutions for financial and business analytics and decision support in healthcare.   The Consulting Services Optimization team maintains client relationships after implementation.  The Optimization Consultant is accountable for developing and maintaining client relationships, while working with the client and internal teams to optimize the client’s use of the software.  Join a dynamic team of highly motivated and talented individuals that enjoy finding creative solutions to challenging problems.  They offer a terrific opportunity for growth and advancement.

Responsibilities, not limited to:

  • Create and maintain positive customer service relationships
  • Document business requirements, analyze requirements, identify needs, and specify effective solutions to clients
  • Understand general ERP applications and how they are utilized for capital planning/tracking
  • Use understanding of clients’ business trends and industry trends to recommend effective solutions
  • Lead and support collaborative business partnerships and elicit client understanding and insight
  • Demonstrate appropriate knowledge of clients’ needs and requirements, be continuously alert and responsive to changing client needs, and formulate business strategies designed to enhance customer satisfaction
  • Build relationships and product/service loyalty and assure customer satisfaction is a prominent theme in execution
  • Organize and manage multiple priorities and projects using appropriate methodologies and tools

Education and Experience:

  • Bachelor’s degree in Business, Finance, Accounting, or related field
  • 3-5 years of experience in Finance/Accounting or consulting
  • Healthcare industry (or related field) experience
  • Understand areas of project management scope, time, quality, risk, and configuration management
  • Have the ability to assess and understand client processes, elicit client understanding, and insight to advise and make recommendations
  • Detail-oriented
  • Strong organizational skills
  • Strong problem solving skills
  • Excellent communication and presentation skills (both written and oral).  Proven experience leading meetings, presenting applications, technical or process improvement solutions, and conducting user training
  • Self-directed
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